Shipping policy

We ONLY ship within the United States

Shipping to all states in the continental U.S. (excluding Hawaii, Alaska, and U.S. protectorates)

General Size (All items excluding bikes and Suspension forks)

Transit Time (Business Day)	Order Value	Cost
Standard Shipping(4-6 Days)	Over $99.99	Free
Standard Shipping(4-6 Days)	$0~$99.98	$5.99
Expedited Shipping(3-5 Days)	-	$7.99
3 Day Delivery(2-3 Days)	-	$12.99

Oversized

Package Size

Transit Time
(Business Day)

Cost

Oversized

(Including all bikes and Suspension forks)

Standard Shipping(7-15 Days)

$29.99

In addition to the shipping fees listed in the tables above, customers will not need to pay any extra shipping taxes or state tolls on their orders.

Shipping Method

We offer standard and expedited shipping. Standard shipping usually uses USPS or Amazon logistics; expedited shipping uses UPS or DHL logistics. You will receive a tracking number within 3 days of placing the order.

All orders will be shipped within 1 to 2 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. All orders are shipped with a tracking number so you can track them easily, Packages may be faced with delays beyond our control such as customs or postal delays, but you can contact us at any time by email to service@mohegia.com

About Shipping Fees/Taxes

The product price includes federal and state taxes. Customers will not be required to pay any additional shipping taxes or state-imposed tolls on their orders. If it is any value-added service requested by the customer (such as: expedited shipment, change address, change outer packaging, face-to-face signing up, etc.), the fees will be borne by the customer. We will send a value-added fee invoice to the customer's email address after that.

About Package Signing Up

Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. If the address is incorrect or no one signs for the package, it will be returned to our warehouse. We will re-ship it. However, it will take longer for you to receive the goods. So please be sure to write your delivery address and information correctly.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box or product you should immediately make a note of it on the bill of lading when signing for the delivery and retain a copy of it for your records. If your item(s) arrive damaged or with any issues, please get in touch with us within 24 hrs via email with pictures and video documentation of any damage or problems. We will initiate the return process for you (please refer to refund policy)

About Order Cancellation

There are two situations: shipped / not shipped

i: Unshipped orders, please contact our customer service (service@mohegia.com) within 24 hours after payment. Our customer service will immediately help you cancel the order and refund the full amount. The refund will be returned to your account after the bank processes it, which takes about 1-3 days.
ii: Shipped (in-transit) orders - We cannot cancel orders in transit. Currently, customers can only follow the return process after receiving the product(s). (Check the process in the return policy >> return policy)

About Order Delays Caused By Force Majeure

Unforeseen circumstances such as natural disasters, holidays and bad weather occasionally cause delivery delays. During peak periods or customs inspections, delivery time may be extended. While we strive to ensure timely delivery of your order, please understand that we are not responsible for delays or delivery failures caused by circumstances beyond our control. However, we will make every effort to coordinate with our logistics company and compensate your order/amount as much as possible.